TDLC Quality Policy
TDLC Quality Policy
Commitment to Quality
TDLC is fully committed to our quality policy which is in place to ensure our services
fully meet the requirements of our learners at all times. TDLC’ goal is to be the best
training provider to the not for adult learning sector. To achieve this goal, we are committed
to implementing, maintaining and continually assessing operational systems and
processes.
Approach to Quality
TDLC firmly believes in the concept of customer and supplier working together in
pursuing this policy and in continually striving for improvements in service quality.
The Quality Policy is based on 3 fundamental principles:
1. Ensuring that we fully identify and conform to the needs of our learners.
2. Looking at our service provision processes, identifying the potential for errors
and taking the necessary actions to eliminate them.
3. Everyone at TDLC understanding how to do their job and doing it right first
time.
To ensure that the policy is successfully implemented, staff are responsible for
identifying learner requirements, and ensuring that the correct procedures are
followed to meet those requirements.
Objectives needed to ensure that the requirements of this policy are met and that
continual improvement is maintained in line with the spirit of the policy, will be set,
determined and monitored at Management Review.
Communication
The Quality Policy principles and objectives will be communicated and available to
staff at all times. Training will be an integral part of the strategy to achieve the
objectives. The Policy will also be available to clients and candidates upon request.
TDLC Quality Policy
Responsibilities
These are outlined as follows:
Responsibility for delivering quality services rests with everyone at TDLC.
Each TDLC employee has responsibility for monitoring the quality of services for
their area of the business.
Overall responsibility for maintaining and evaluating our Quality Management
System rests with TDLC Manager with the support of the Senior Management Team.
Training & Support
We shall ensure that all TDLC personnel understand and fully implement our
Company's policies and objectives and are able to perform their duties effectively
through an ongoing training and development programme.
As part of their induction to TDLC, all staff are fully briefed on the Quality Policy,
its aims and objectives.
TDLC staff are given full training to ensure they can carry out all functions of their
role, as per guidelines set out in our quality manuals.
Annual appraisals are held for all staff to assess performance and identify training needs.
All training needs identified, to ensure quality is maintained, are fed into an
overall training plan and assessed and implemented, whilst considering any
budgetary constraints.
Monitoring & Evaluation
TDLC will constantly review and improve upon our services to ensure tasks are
completed in the most cost effective and timely manner for the benefit of all our
customers.
TDLC achieves this by:
Obtaining client feedback following the completion of each assignment
Conducting an annual client survey relating to Quality.
Carrying out an annual candidate survey, measuring all aspects of candidate care
Closely monitoring our ad hoc compliments and complaints procedure.
Quarterly management review meetings to assess and agree actions to amend
and improve quality management system.
TDLC Quality Policy
TDLC is committed to operating continuously to the highest possible quality standards and
will maintain the necessary Quality Approvals