TDLC Quality Policy

TDLC Quality Policy

Commitment to Quality

TDLC is fully committed to our quality policy which is in place to ensure our services

fully meet the requirements of our learners at all times. TDLC’ goal is to be the best

training provider to the not for adult learning sector. To achieve this goal, we are committed

to implementing, maintaining and continually assessing operational systems and

processes.

Approach to Quality

TDLC firmly believes in the concept of customer and supplier working together in

pursuing this policy and in continually striving for improvements in service quality.

The Quality Policy is based on 3 fundamental principles:

1. Ensuring that we fully identify and conform to the needs of our learners.

2. Looking at our service provision processes, identifying the potential for errors

and taking the necessary actions to eliminate them.

3. Everyone at TDLC understanding how to do their job and doing it right first

time.

To ensure that the policy is successfully implemented, staff are responsible for

identifying learner requirements, and ensuring that the correct procedures are

followed to meet those requirements.

Objectives needed to ensure that the requirements of this policy are met and that

continual improvement is maintained in line with the spirit of the policy, will be set,

determined and monitored at Management Review.

Communication

The Quality Policy principles and objectives will be communicated and available to

staff at all times. Training will be an integral part of the strategy to achieve the

objectives. The Policy will also be available to clients and candidates upon request.

TDLC Quality Policy 

Responsibilities

These are outlined as follows:

 Responsibility for delivering quality services rests with everyone at TDLC.

 Each TDLC employee has responsibility for monitoring the quality of services for 

their area of the business.

 Overall responsibility for maintaining and evaluating our Quality Management

System rests with TDLC Manager with the support of the Senior Management Team.

Training & Support

We shall ensure that all TDLC personnel understand and fully implement our

Company's policies and objectives and are able to perform their duties effectively

through an ongoing training and development programme.

 As part of their induction to TDLC, all staff are fully briefed on the Quality Policy,

its aims and objectives.

 TDLC staff are given full training to ensure they can carry out all functions of their

role, as per guidelines set out in our quality manuals.

 Annual appraisals are held for all staff to assess performance and identify training needs.

 All training needs identified, to ensure quality is maintained, are fed into an

overall training plan and assessed and implemented, whilst considering any

budgetary constraints.

Monitoring & Evaluation

TDLC will constantly review and improve upon our services to ensure tasks are

completed in the most cost effective and timely manner for the benefit of all our

customers.

TDLC achieves this by:

 Obtaining client feedback following the completion of each assignment

 Conducting an annual client survey relating to Quality.

 Carrying out an annual candidate survey, measuring all aspects of candidate care

 Closely monitoring our ad hoc compliments and complaints procedure.

 Quarterly management review meetings to assess and agree actions to amend

and improve quality management system.

TDLC Quality Policy 

TDLC is committed to operating continuously to the highest possible quality standards and

will maintain the necessary Quality Approvals